Current Job Openings
Aleron Inc. has a fantastic opportunity for a Technical Support Analyst II in Buffalo, NY. This is a direct-hire opportunity that comes with great benefits!
What Aleron has to offer:
- Great benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401K
- PTO and 7 paid holidays
- Flexible work options available
The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges.
Essential Duties and Responsibilities:
- Desktop support - desk side and remote phone support
- Provide 1st and 2nd level help desk support for end users and application support
- Assists with installations and workstation deployment
- Updates all workstations that are connected to the network
- Install, configure, and troubleshoot hardware, software issues and rebuilds workstations
- Monitor for viruses for operating system and network device updates
- Monitor backup procedures and processes - conduct data restores when required
- Support multiple branches throughout the Company
- Some travel to remote offices or external customer sites as needed
- Provide detailed and comprehensive documentation in a problem-tracking database and to ensure proper escalation of incidents
- Use remote access tools to perform diagnostics on users' PC
Other Duties:
- Communicate with other members of the IT department regarding various issues and projects concerning the networking and computer access of the Company
- After hours on call rotation
- Analyst may also be responsible to train and mentor other staff
- Comply and adhere to all ISO policies and procedures
- Submit periodic reports to management as requested
- Update and monitor Windows Server environment as needed
- Responsible for various other administrative duties as directed by Company
Required Skills / Qualifications:
- Bachelor's degree in Computer Science or 4 years of experience working in technical support
- 3 years of experience in a help desk and IT environment
- 1 year of experience in computer project management, back-up systems and configurations
- 1 year of proficiency in Windows, Office 365, TCP/IP protocol, third party applications, telecommunication capabilities and connectivity knowledge, and various hardware and printers
- Must be able to work after hours and weekends when required to support projects and able travel to remote offices as needed
Preferred Skills / Qualifications:
- Broad knowledge of desktop applications, and be familiar with PC configuration using automation tools and LAN troubleshooting skills
- Strong verbal and interpersonal communication skills and be analytical in nature with strong verbal and written communication skills
- The ability to organize complex material and be detail orientated
- Must have excellent M work authorization status.