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Aleron Inc. has a fantastic opportunity for a Technical Support Analyst II in Buffalo, NY. This is a direct-hire opportunity that comes with great benefits!

What Aleron has to offer:
  • Great benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401K
  • PTO and 7 paid holidays
  • Flexible work options available

The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges.     
Essential Duties and Responsibilities:
  • Desktop support - desk side and remote phone support
  • Provide 1st and 2nd level help desk support for end users and application support
  • Assists with installations and workstation deployment
  • Updates all workstations that are connected to the network
  • Install, configure, and troubleshoot hardware, software issues and rebuilds workstations
  • Monitor for viruses for operating system and network device updates
  • Monitor backup procedures and processes - conduct data restores when required
  • Support multiple branches throughout the Company
  • Some travel to remote offices or external customer sites as needed
  • Provide detailed and comprehensive documentation in a problem-tracking database and to ensure proper escalation of incidents
  • Use remote access tools to perform diagnostics on users' PC

Other Duties:
  • Communicate with other members of the IT department regarding various issues and projects concerning the networking and computer access of the Company 
  • After hours on call rotation
  • Analyst may also be responsible to train and mentor other staff
  • Comply and adhere to all ISO policies and procedures
  • Submit periodic reports to management as requested
  • Update and monitor Windows Server environment as needed
  • Responsible for various other administrative duties as directed by Company

Required Skills / Qualifications:
  • Bachelor's degree in Computer Science or 4 years of experience working in technical support
  • 3 years of experience in a help desk and IT environment
  • 1 year of experience in computer project management, back-up systems and configurations
  • 1 year of proficiency in Windows, Office 365, TCP/IP protocol, third party applications, telecommunication capabilities and connectivity knowledge, and various hardware and printers 
  • Must be able to work after hours and weekends when required to support projects and able travel to remote offices as needed

Preferred Skills / Qualifications:
  • Broad knowledge of desktop applications, and be familiar with PC configuration using automation tools and     LAN troubleshooting skills
  • Strong verbal and interpersonal communication skills and be analytical in nature with strong verbal and written communication skills
  • The ability to organize complex material and be detail orientated
  • Must have excellent M work authorization status.
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